What if the furniture is damaged during delivery?
- Sheikhs Furniture
- Nov 17, 2025
- 2 min read
Receiving new furniture is always exciting, especially when it comes from a trusted brand like Sheikhs Furniture. However, sometimes the excitement can turn into disappointment if the item arrives damaged. Knowing what to do in this situation can save you time, stress, and ensure you still enjoy your purchase.
Check the furniture immediately after delivery
The first step is to inspect your furniture as soon as it arrives. Take your time to examine every part carefully. Look for scratches, dents, broken pieces, or any signs of damage. If you notice any issues, take clear photos from different angles. This documentation will be crucial when reporting the problem.
Contact Sheikhs Furniture customer service promptly
Sheikhs Furniture has a dedicated customer service team ready to assist with delivery issues. Reach out to them as soon as you spot damage. Provide your order details, describe the damage, and share the photos you took. Acting quickly increases the chances of a smooth resolution.
Understand Sheikhs Furniture’s damage policy
Sheikhs Furniture stands behind the quality of their products and delivery service. Their policy typically covers damage that occurs during shipping. This means they will either repair the item, replace it, or offer a refund depending on the situation. Knowing this can give you confidence that your issue will be handled fairly.
Keep the packaging and damaged item intact
Do not throw away the packaging or damaged furniture pieces before the issue is resolved. Sheikhs Furniture may require the original packaging for inspection or return purposes. Keeping everything intact helps speed up the claims process and avoids complications.
What to expect during the resolution process
Once you report the damage, Sheikhs Furniture will usually arrange for an inspection or ask for additional photos. After confirming the damage, they will discuss your options. For example, if a sofa cushion arrived torn, they might send a replacement cushion or schedule a repair visit. If the damage is severe, a full replacement might be necessary.
Tips to prevent damage in future deliveries
While some damage is unavoidable, you can reduce risks by:
Choosing delivery options with insurance or extra care
Scheduling delivery when you can be present to inspect the item
Requesting careful handling instructions from Sheikhs Furniture when ordering
Final thoughts on damaged furniture delivery
Getting damaged furniture can be frustrating, but Sheikhs Furniture’s customer support and clear policies make the process manageable. By acting quickly, documenting the damage, and communicating clearly, you can resolve issues without hassle. Remember, your satisfaction matters, and Sheikhs Furniture aims to deliver quality pieces that enhance your home.
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